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BOOKING TERMS AND CONDITIONS

Last Updated: 07-Sept-2023

THE CONTRACT
The Contract for a short-term holiday rental will be between the owners of Brig y Don (“us” or “we”) and the individual placing the booking and all members of the holiday party (“you”, “your”, “guests”) under the following booking conditions. The name of the person on the booking form (party leader) guarantees that he/she has the authority to accept and does accept the terms and conditions on behalf of all members of the party booking. The party leader must be at least 18 years of age at the time of booking and is responsible for listing all names ages and addresses of all party members staying at Brig y Don on request. The party leader must personally stay at Brig y Don throughout the holiday and is responsible for all payments due, notifying us in writing if any changes or cancellations are required as well as for the conduct of the other members of the party.
When you submit a booking through our online reservation system you will receive an automatically generated booking summary by email to the email address you provide on your booking form. The contact of hire is not effective until we have processed your deposit. The contract will be subject to these conditions and must be complied with. UK law will govern the contract.

PAYMENT
A 25% non-refundable deposit is required to secure your booking with the balance payment then due 6 weeks prior to the start date of your holiday. If you are booking within 6 weeks prior to the start date of your holiday, then a full payment is required. We will email you to remind you when the balance is due, and at the same time will confirm any special arrangements.

CANCELLATION

• All cancellations must be notified to us by email Contact .
• If you cancel 6 weeks or more before your arrival date, only the non-refundable deposit of 25% will retained. Any other monies paid will be returned to you. However, we do understand that on occasions our guests do need to change their booking dates, and we therefore try to be flexible. If we can re-let Brig y Don, we will transfer your deposit for use against a future holiday within one year.
• If you cancel 6 weeks or less before check-in, you remain responsible for the full rental. Where we can re-let your dates, the non-refundable deposit will be retained but can be used against a future holiday within one year, with any other monies being returned to you.

Cancellation insurance is not compulsory, but we strongly recommend you purchase UK travel insurance to protect against cancellation. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

• If your booking must be cancelled because Brig y Don is put under Government Restrictions and must close, and the period of closure covers Your booking you will be refunded in full.
• If Your given address is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers your booking you will be refunded in full. 
• If your booking must be cancelled because Brig y Don must close through Force Majeure and the period of closure covers your booking you will be refunded in full.
• Customer inability (or the inability of any, some, or all your intended party) or disinclination to travel to and stay at Brig y Don for any reason. This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel.

COVID REFUND GUARANTEE
In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel, we will give you a full refund. Please note that the refund guarantee applies only to the address given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday. The refund guarantee covers lockdowns and Tier restrictions but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are several policies that include cover for illness with Covid and self-isolation you can look for suitable cover on comparison sites. Please see our Cancellation Terms below for further information.

TERMS OF USE
You may access the property from 16.00 on the day of arrival (earlier arrivals are strictly by arrangement only). Please note that departure is by 10.00 on your final day (again, later departures are strictly by arrangement only). You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners, and putting in outside bins, ensuring ovens and barbeque are clean and free from grease.

NUMBER OF PERSONS USING THE PROPERTY
The booking is not transferable. Only the number of persons stated on the Brig y Don website (8) may occupy the property, unless by prior arrangement with the owners. Day guests (in reasonable numbers) may be entertained so long as this has been pre-arranged with the owners. We permit only the lead booker and members of the stated party at the time of booking to occupy the property and/or grounds for license/insurance restrictions. We do not permit the use of campervans/tents or any other type of additional accommodation.

LIABILITY
Brig y Don and its representatives shall not be liable to you or your party for loss or damage to any personal property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.

CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings, and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed. Fireworks, Chinese lanterns, dye (including hair dye) must not be used in the cottage/grounds.

Smoking and vaping is not allowed, and you must not use candles, tea lights or ethanol burners within the property.

DAMAGES AND BREAKAGES
In the event of damage to the premises or equipment, you must inform the owner immediately. You are legally bound to reimburse us for the replacement or repair costs on demand. However, we will use our discretion with smaller items such as glasses and plates. You are legally bound to reimburse us for replacement, repair, or extra cleaning costs on demand.  Replacement keys will be charged at £10 per key.

INTERNET ACCESS
Internet access is provided for guests use. You agree to reasonable and lawful usage of this service.

COMPLAINTS
We will do our best to ensure you have a wonderful holiday. However, in the event you have a problem or cause for complaint please bring it to our attention as soon as possible to give us the opportunity to resolve it.

ACCURACY OF DETAILS
We will describe the property honestly and as accurately as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to keep images and descriptions up to date services and facilities may alter. We reserve the right to update, improve and alter any of the subjects without notice.

RIGHT OF ENTRY
The owners of Brig y Don have the right to enter the property at any reasonable time to effect urgent essential repairs to the property or the fixture and fittings of the property and this right extends to any tradesperson or maintenance worker appointed by the owner. In an emergency where the safety or security of the premises or the occupants is endangered, or serious damage to the property would ensue if an emergency repair were not carried out, this right may be carried out day or night. We will endeavour to make best possible arrangements for the continued comfort of the party and keep you informed about the progress of the work.

PETS
Brig y Don is a pet free property – we do not accept pets

SPECIAL REQUIREMENTS
Please be sure to make the owners aware of any special requirements at the time of booking.

PRIVACY POLICY
We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held, and used in strict compliance with the Data Protection Act 1998.

INFORMATION COLLECTED
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in each period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.

USE OF INFORMATION
The information collected may be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent. We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages, we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us during the previous year, in order that these guests may be sent a Premier Cottages brochure and sent promotional emails from time to time. We also provide them with the email addresses of guest enquiries. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise, which you can do at the point of booking.

THIRD PARTY DISCLOSURE
We will NEVER pass any personal information on to any third party without your consent.

DATA SECURITY
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.